FAQ
Frequently Asked Questions (FAQ) - Taj Mahal Tours Packages
Booking and Reservations
Q: How do I book a tour with Taj Mahal Tours Packages?
A: You can book online through our website tajmahaltourspackages.com, call us directly, or send us an email with your requirements. We'll send you a confirmation within 24 hours of receiving your booking request.
Q: What information do I need to provide when booking?
A: Please provide full names as per passport/ID, contact details, tour dates, number of travelers, any special requirements, and preferred accommodation level.
Q: How far in advance should I book?
A: We recommend booking at least 1-2 days in advance for same-day tours and 7-15 days for multi-day packages to ensure availability and best rates.
Q: Is advance payment required?
A: Yes, we require 25% advance payment for confirmation. The balance is due 15 days before your tour for multi-day packages, or at the start for same-day tours.
Q: Can I modify my booking after confirmation?
A: Yes, modifications are possible subject to availability. Date changes within 15 days of departure may incur additional charges. Please contact us as soon as possible for changes.
Payment and Pricing
Q: What payment methods do you accept?
A: We accept online payments, bank transfers, credit/debit cards, UPI, and cash for same-day bookings. International payments are welcome.
Q: Are your prices fixed?
A: Prices are confirmed at booking and won't change except for government tax increases, significant fuel surcharges, or currency fluctuations beyond 5%.
Q: Do your tour prices include all expenses?
A: Tour prices include services mentioned in your package. Meals, entrance fees, and personal expenses are included only if specifically mentioned in your itinerary.
Q: What currency are your prices quoted in?
A: All prices are quoted in Indian Rupees (INR). International customers can pay in their local currency based on current exchange rates.
Q: Are there any hidden charges?
A: No, we believe in transparent pricing. All applicable charges are mentioned upfront. Only government tax increases or fuel surcharges may be added if significant.
Documentation and Requirements
Q: What documents do I need for the tour?
A: Indian citizens need valid photo ID. International visitors require passport and valid Indian visa. We provide general guidance but visa processing is your responsibility.
Q: Do you assist with visa applications?
A: We provide general information about visa requirements but don't process visa applications. We recommend contacting the Indian embassy or authorized visa agents.
Q: Is travel insurance necessary?
A: While not mandatory, we strongly recommend comprehensive travel insurance covering trip cancellation, medical emergencies, and baggage loss.
Q: What if my passport expires soon?
A: Ensure your passport is valid for at least 6 months from your travel date. Renew if necessary as expired documents may cause travel issues.
Tour Operations
Q: What happens if weather affects my tour?
A: Minor weather changes don't affect most tours. In case of severe weather making tours unsafe, we offer full refunds or reschedule options.
Q: Are tours guaranteed to operate?
A: Tours operate with minimum 2 people. If minimum numbers aren't met, we'll offer alternative dates, different tour options, or full refunds.
Q: What time do tours typically start?
A: Same-day tours usually start 6:00-8:00 AM depending on the season and destinations. Exact pickup times are confirmed 24 hours before your tour.
Q: Do you provide pickup from hotels?
A: Yes, we provide complimentary pickup from most hotels in Delhi, Agra, and Jaipur. For other locations, pickup points will be arranged nearby.
Q: What if I'm late for the pickup?
A: Please be ready 10 minutes before scheduled pickup. Tours may depart without late arrivals, and no refunds are provided for missed tours due to late arrival.
Health and Safety
Q: Are your tours suitable for elderly travelers?
A: Most of our tours accommodate elderly travelers. Some activities require moderate walking. Please inform us of any mobility restrictions when booking.
Q: Are tours safe for solo female travelers?
A: Absolutely. We prioritize safety and provide experienced guides. For solo travelers, we can arrange shared tours or private guides as preferred.
Q: What health precautions should I take?
A: Stay hydrated, use sunscreen, and carry any personal medications. We recommend consulting your doctor about vaccinations and health precautions for India travel.
Q: Do you have COVID-19 safety measures?
A: We follow all government guidelines including sanitization of vehicles, masks for guides, and social distancing where possible. Policies may change per government directives.
Accommodation and Transport
Q: What type of accommodation do you provide?
A: We offer various categories from budget to luxury hotels. Accommodation standards match your selected package level and are clearly specified in your itinerary.
Q: What type of vehicles do you use?
A: We use air-conditioned cars for up to 4 people, tempo travelers for 5-10 people, and coaches for larger groups. All vehicles are well-maintained with experienced drivers.
Q: Can I request specific hotels?
A: Yes, we can accommodate hotel preferences subject to availability and package category. Upgrades may involve additional costs.
Q: Is food included in tours?
A: Meals are included only when specified in your package. We can arrange meals at additional cost and cater to dietary requirements like vegetarian, vegan, or special dietary needs.
Specific Tour Questions
Q: What's included in Taj Mahal tours?
A: Typically includes transportation, guide services, and Taj Mahal entrance fees. Optional add-ons like Agra Fort, Mehtab Bagh, or lunch can be included based on your package.
Q: When is the best time to visit the Taj Mahal?
A: Early morning (sunrise) offers the best lighting and fewer crowds. The Taj Mahal is closed on Fridays for general public but open for prayer attendees.
Q: Can I see the Taj Mahal during full moon?
A: Yes, special night viewing is available on full moon nights and two nights before/after (excluding Fridays and Ramadan). Advance booking required with separate fees.
Q: What should I wear when visiting monuments?
A: Comfortable walking shoes, modest clothing covering shoulders and knees, and sun protection. Some religious sites may have specific dress requirements.
Golden Triangle Tours
Q: How long is the Golden Triangle tour?
A: Standard Golden Triangle tours are 3-6 days covering Delhi, Agra, and Jaipur. We offer various itineraries from quick 3-day tours to extended 8-day packages.
Q: What's the best way to travel between cities?
A: We offer road transport by private vehicle or train journey options. Road trips allow sightseeing stops, while trains are faster for longer distances.
Q: Can I extend my Golden Triangle tour?
A: Absolutely! We can add destinations like Pushkar, Udaipur, Ranthambore, or Haridwar. Extensions are customized based on your interests and time availability.
Cancellations and Refunds
Q: Can I cancel my booking?
A: Yes, cancellations are accepted with varying refund percentages based on notice period and tour type. Please refer to our detailed Cancellation Policy for specific terms.
Q: How long do refunds take?
A: Refunds are processed within 7-10 business days of approved cancellation. Credit card refunds may take 7-14 business days to appear in your statement.
Q: What if I need to cancel due to medical emergency?
A: We provide full refunds for medical emergencies with valid medical certificates from registered medical practitioners.
Q: Can I get travel insurance through you?
A: We don't sell insurance directly but can recommend reliable travel insurance providers. We strongly advise purchasing insurance within 24 hours of booking for maximum coverage.
Group Tours and Corporate Bookings
Q: Do you offer discounts for group bookings?
A: Yes, groups of 10+ people get special rates. Larger groups (20+) get additional discounts and customized services. Corporate bookings have separate pricing structures.
Q: Can you arrange corporate team outings?
A: Yes, we specialize in corporate tours including team building activities, conference arrangements, and customized group experiences.
Q: What facilities do you provide for large groups?
A: Large groups get dedicated coordinators, customized itineraries, group meals arrangements, and flexible payment terms.
Customer Service
Q: What if I have complaints during the tour?
A: Contact our 24/7 helpline immediately. Our guide will assist with immediate issues. Written complaints can be submitted within 30 days of tour completion.
Q: Do you provide 24/7 support?
A: Yes, we provide 24/7 emergency support during your tour. Regular customer service operates 9 AM - 8 PM IST.
Q: How can I provide feedback about my tour?
A: We welcome feedback via email, phone, or our website. Reviews help us improve our services. Positive reviews on Google and TripAdvisor are appreciated.
Q: What languages do your guides speak?
A: Our guides speak English, Hindi, and often additional languages like French, Spanish, German, or Japanese based on availability and advance notice.
Special Requirements
Q: Can you accommodate dietary restrictions?
A: Yes, we cater to vegetarian, vegan, gluten-free, and other dietary requirements. Please inform us during booking for proper arrangements.
Q: Do you provide child-friendly tours?
A: Absolutely! We adjust itineraries for families with children, provide child seats in vehicles, and suggest kid-friendly activities and restaurants.
Q: Can wheelchair users join your tours?
A: Many of our tours are accessible, though some monuments have limited wheelchair access. Please discuss specific requirements when booking for proper arrangements.
Q: Do you offer photography services?
A: Professional photography services are available at additional cost. Our guides can also help with photography tips and best spots for photos.
Still have questions?
Contact us at:
· Email: info@tajmahaltourspackages.com
· Phone: +91-7900226636
· Website: www.tajmahaltourspackages.com
· Business Hours: 9:00 AM - 8:00 PM IST
We're here to help make your India tour experience memorable!