Cancellation Policy - Taj Mahal Tours Packages

Last Updated: January 2026

At Taj Mahal Tours Packages, we understand that travel plans may change unexpectedly. We strive to be flexible while maintaining fair policies that protect both our customers and business operations. This Cancellation Policy outlines the terms and conditions for canceling your booking with us.

1. Same Day Tours (Duration: Up to 12 hours)

1.1 Individual Tours (1-4 Travelers)

·       24+ hours before departure: Full refund (100%)

·       12-24 hours before departure: 50% refund

·       Less than 12 hours before departure: No refund

·       No-show: No refund

1.2 Group Tours (5+ Travelers)

·       48+ hours before departure: Full refund (100%)

·       24-48 hours before departure: 50% refund

·       Less than 24 hours before departure: No refund

·       No-show: No refund

2. Multi-Day Tour Packages (2+ Days)

2.1 Standard Tours (2-5 Days)

·       15+ days before departure: 90% refund

·       8-14 days before departure: 70% refund

·       4-7 days before departure: 50% refund

·       Less than 4 days before departure: No refund

2.2 Extended Tours (6+ Days)

·       30+ days before departure: 90% refund

·       15-29 days before departure: 70% refund

·       8-14 days before departure: 50% refund

·       Less than 8 days before departure: No refund

3. Golden Triangle Tours

3.1 Cancellation Schedule

·       30+ days before departure: 85% refund

·       15-29 days before departure: 60% refund

·       8-14 days before departure: 40% refund

·       Less than 8 days before departure: No refund

3.2 Additional Conditions

·       Hotel bookings made are non-refundable once confirmed

·       Train ticket costs will be deducted as per railway cancellation policy

·       Monument entrance fees are non-refundable if pre-purchased

4. Customized and Private Tours

4.1 Cancellation Terms

·       21+ days before departure: 80% refund minus planning costs

·       10-20 days before departure: 50% refund minus non-refundable costs

·       Less than 10 days before departure: No refund

4.2 Non-Refundable Costs

·       Hotel deposits already paid to properties

·       Flight tickets (if booked through us)

·       Special permits and advance bookings

·       Custom itinerary development costs

5. Group Bookings (15+ Travelers)

5.1 Large Group Cancellation Policy

·       45+ days before departure: 90% refund

·       30-44 days before departure: 75% refund

·       15-29 days before departure: 50% refund

·       Less than 15 days before departure: No refund

5.2 Partial Group Cancellations

·       Reduction in group size up to 30 days before departure: No penalty

·       Reduction within 30 days: 50% charge for canceled seats

·       Reduction within 15 days: 100% charge for canceled seats

6. Transportation Services

6.1 Vehicle Bookings

·       24+ hours before pickup: Full refund

·       12-24 hours before pickup: 50% refund

·       Less than 12 hours before pickup: No refund

6.2 Train and Flight Bookings

·       Cancellation charges as per respective transport provider policies

·       Service charges of ₹500 per ticket apply for processing

·       Refunds processed after deducting applicable charges

7. Special Circumstances

7.1 Medical Emergency

·       Full refund provided with valid medical certificate

·       Medical certificate must be from registered medical practitioner

·       Emergency must prevent all travel activities

7.2 Weather Conditions

·       Tours cancelled due to severe weather: Full refund or reschedule option

·       Minor weather delays: No refund, alternative arrangements made

·       Seasonal closures (monsoon, maintenance): Full refund offered

7.3 Government Restrictions

·       COVID-19 related restrictions: Full refund or credit note

·       Monument closures by authorities: Refund for affected portions

·       Travel advisories: Flexible cancellation terms apply

8. Cancellation by Taj Mahal Tours Packages

8.1 Company Initiated Cancellations

We may cancel your booking due to:

·       Safety concerns or security advisories

·       Force majeure events beyond our control

·       Technical or operational issues

8.2 Company Cancellation Policy

·       Full refund provided for all company-initiated cancellations

·       Alternative tour dates offered at same rates

·       Upgrade options may be provided at no extra cost

·       Additional compensation may be offered for significant inconvenience

9. Refund Process

9.1 Refund Timeline

·       Refunds processed within 7-10 business days of approved cancellation

·       Credit card refunds: 7-14 business days to appear in statement

·       Bank transfer refunds: 5-7 business days

·       International payments: Up to 21 business days

9.2 Refund Method

·       Refunds issued to original payment method only

·       Processing fees and transaction charges may be deducted

·       Currency conversion charges (if applicable) borne by customer

·       Cash payments refunded by bank transfer or demand draft

9.3 Refund Documentation

·       Cancellation confirmation email required

·       Original payment receipt necessary

·       Refund statement provided for all transactions

·       Tax invoices updated for canceled services

10. Modification Policy

10.1 Date Changes

·       15+ days before departure: No charge for first change

·       8-14 days before departure: 10% of tour cost

·       Less than 8 days: 25% of tour cost

·       Subject to availability and rate differences

10.2 Itinerary Changes

·       Minor modifications: No additional charge

·       Major changes: Additional cost as applicable

·       Destination changes treated as new booking

·       Custom requests may incur planning fees

11. No-Show Policy

11.1 Definitions

·       No-show: Failure to arrive at designated meeting point

·       Late arrival: Arriving more than 30 minutes after scheduled time

·       Non-participation: Joining tour but not participating in activities

11.2 No-Show Charges

·       Full tour cost charged for no-shows

·       No refund for late arrivals causing tour delays

·       Partial refund for early departure (discretionary)

12. Travel Insurance

12.1 Recommendation

·       Strongly recommended for all travelers

·       Should cover trip cancellation, medical emergencies, and baggage loss

·       Purchase within 24 hours of booking for maximum coverage

·       Independent insurance void this cancellation policy limitations

12.2 Claims Process

·       Travel insurance claims processed directly with insurer (Only available on demand)

·       We provide necessary documentation for claims

·       Insurance coverage may allow full refunds where our policy doesn't

13. Cancellation Procedure

13.1 How to Cancel

·       Email: Send written cancellation request to info@tajmahaltourspackages.com

·       Phone: Call our customer service during business hours

·       Written Notice: Must include booking reference, dates, and reason

·       Confirmation: Cancellation confirmed within 24 hours

13.2 Required Information

·       Booking reference number

·       Lead traveler name and contact details

·       Tour dates and package details

·       Reason for cancellation (if requesting special consideration)

·       Bank details for refund processing

14. Dispute Resolution

14.1 Complaint Process

·       Cancellation disputes handled within 48 hours

·       Written complaints responded to within 5 business days

·       Escalation to management for complex cases

·       Good faith resolution attempts made

14.2 Final Resolution

·       Management decision is final for standard policy matters

·       Exceptional circumstances considered on case-by-case basis

·       Legal recourse available through Agra jurisdiction courts

15. Contact Information

For cancellations and inquiries:

Taj Mahal Tours Packages
Customer Service: info@tajmahaltourspackages.com
Phone: +91-7900226636
Business Hours: 9:00 AM - 8:00 PM IST
Address: Agra, UP, India (Satellite Office)

Important Notice: This cancellation policy is subject to change. The version applicable to your booking is the one in effect at the time of your booking confirmation. We recommend purchasing travel insurance to protect against unforeseen circumstances that may require cancellation of your travel plans.

By booking our services, you acknowledge that you have read, understood, and agree to this Cancellation Policy.